I started out as a software engineer. Somewhere along the way the question that pulled at me stopped being “how do we build this?” and became “should we build this, and for whom?” So I went to IIM Bangalore for an MBA and crossed over into product management.
Microsoft took me to the US, Singapore, India and Stockholm. On Bing Ads I worked on a mature machine at massive scale, where every decision is an experiment. On Microsoft Teams I joined a young product still finding its shape and stayed through its growth into one of the most used apps in the world. One taught me how to run a machine; the other taught me how to build one. Both taught me that the customer’s truth matters more than any opinion in the room, including mine.
In 2023 I left to found Prodloop. Enterprises run millions of customer conversations and listen to almost none of them. We built AI that audits every call and evaluates voice agents before and after they go live, for teams in Indian logistics and marketplaces such as Spinny, Snabbit and Namma Yatri. Running a company end to end, from raising money to selling to writing call scripts, changed how I think about product leadership more than anything before it.
Outside work: running, mountains, books and writing, which live on Sidequests.