Senior product leader, engineer turned PM. About 20 years across software engineering, product management and entrepreneurship, in the US, Singapore, India and Sweden.
Building self-improving AI agents for enterprise voice operations: ~$24K MRR and 15 enterprise customers (Porter, Pepperfry, Vedantu, Snabbit, Namma Yatri and others); I own product, pricing, sales and renewals.
Customer results include 12% incremental revenue at Vedantu, 100% QA coverage with 85% less manual review at Pepperfry, and 20% fewer “not reachable” calls at Porter. Customer stories →
LLM graders with ~95% agreement with human reviewers across 22 Indian languages.
Raised ~$450K and lead a team of forward-deployed generalists; funders include Google for Startups, Microsoft for Startups, AWS Activate and an NSRCEL–Kotak grant. Case study →
MS
Mar 2018 – Sep 2023 · Stockholm & Bengaluru
Principal PM Lead, Search & Mobile
Microsoft Teams
Led 12 PMs and partnered with 60+ engineers and designers. Set the charter for Teams search as the front door to M365 knowledge.
Led search product as Teams grew from ~500K to ~350M users; delivered a relevance-ranked results page (+1.7% search session success).
Bootstrapped the Teams ML platform with user–user and user–channel affinity signals that fixed autosuggest and personalization.